Inspections and visits should be taken seriously with discrete and specific information sought. A good inspection can accomplish much to improve performance at a property. When a regional manager visits a property, some key items to see to are:
- Inspect ready units and verify that they are fully ready for new residents. Check outlets, heating, air conditioning, cleanliness, operability of appliances, faucets, toilets, windows, and so on.
- Inspect vacant units to see condition and to assure that no one decides these units are their personal inventory.
- Reviewing the referral program, retention programs, and partnership programs. Find out what the property team has been doing for marketing since the last visit and what they will be doing after this visit.
- Tour all the buildings, common areas, and amenities. Check operability, cosmetic condition, and for anything unusual.
- Review files and records.
- Check the condition of the office and the appearance of the team on site.
A review like this will improve property performance, send a clear message about your interest, and speak volumes about the need for quality.
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