Archive for the ‘Housing Market Facts’ Category
Sunday, October 4th, 2009
Why would a great website not necessarily make an effective website for an apartment community?
Prospective renters don’t consider renting apartments in the same way they look at purchasing a good book, a computer, or perhaps selecting a dry cleaning service. There are some similarities. Once a consumer purchases a computer, they are commited for an extended period of time to make use of the product along with its weaknesses and strengths. However, a computer is a decision that is not impacted by many external factors. Choosing a computer doesn’t create a need to know where you will go to the doctor, or how far it is to the grocery store, or where the nearest fast food may be, etc. On the other hand choosing to rent an apartment can and should raise all these issues for prospective multifamily residents.
While over 50% of apartments searches begin on line and over 70% if they are moving in from out of town, as individual complexes achieving Internet visibility can be tough. This has led many apartment communities to conclude that they do not need a website. Instead they rely on the ILS community to provide web visibility.
Allowing the ILS to be your initial Internet contact is a reasonable approach to gain access to consumers, but it is not reasonable in a world where the consumer increasingly would like to make a decision without speaking to anyone that this is all the consumer will seek to know.
Consumers and therefore renters are seeking providers that will show them what they need, clearly explain what their service offers for their need, and allow them to purchase without further use of their time. The ILS is not and should not be positioned to do this for you. As the apartment manager, operator, or owner, you are uniquely positioned to provide robust and compelling community information.
Because of this the website for an apartment community is NOT equivalent to a typical “great” website. Because of this, the Apartment Marketing Site is a bit different animal. First, there is no need for glitzy high cost web design for a strong multifamily community website. The key is well organized information that allows the consumer to fully understand the services, shopping, sites, etc. that the community offers.
Posted in Apartment Management, Apartment Marketing, Apartment Marketing Website, Apartment Website, Find Renter, Find Renters, Find Tenant, Help Rent Apartments, Help Renting Apartments, Hispanic Market, Housing Market Facts, Marketing Apartment, Marketing Apartments, Multi-family Renting | 123 Comments »
Saturday, October 3rd, 2009
As the economic downturn has continued to worsen, I’ve watched deliquencies grow worse at several properties, I believe we are seeing more crime on our properties, and I am sure I could find other effects if I looked closer. All of this has caused me to consider our tenant screening process. The fact is a background check and credit check provide little information.
In the future, our company will be looking for subtle ways to strengthen and broaden our tenant screening process. The results of that effort will focus not only on tenant selection, but also on tenant retention. Consider that if using this information you can change your base as little as 5% per year that the results will become compellingly positive over a few years time.
Our focus is going to be on learning more about lifestyles, education, interests, and social choices. From these, we will focus on tenant retention and tenant incentives. We believe these are excellent way to develop tighter communities where the incentive to rent will overcome the desire to own as residents become more focused on cash producing asset acquisition than homeownership.
Posted in Apartment Tenant Qualification, Housing Market Facts, Market Analysis, Marketing Apartment, Marketing Apartments, Property Management, Property Management Service, Receive More Tenants, Resident Retention, Tenant Acquisition, Tenant Evaluation, Tenant Finding, Tenant Screening | 9 Comments »
Tuesday, September 29th, 2009
I had an interesting conversation with Mike Whaling and Lisa Trosien on Twitter last week regarding the benefits for apartment communities going green during this economy. A question was posed whether renters will actually see the benefit of apartment properties going green and therefore, pay the extra premiums associated with it. According to the key findings from a Conscious Consumer Report (2009), 51% polled said they are “willing to pay more” for ‘green’ products. Confirming that study, Apartments.com published a survey stating “apartment communities that offer environmentally-friendly amenities are more likely to turn undecided renters into residents. Additionally, more than half of renters surveyed indicated they would take an apartment community’s commitment to environmental issues into consideration.” However, 66% polled in the Conscious Consumer Report said that price is very important in the purchase decision, implying that price can be the deciding factor.
Therefore, management companies that want to go ‘green’ need to consider factors that will help their bottom line in addition to the prospective renter. You may ask, as Mike did, how can the bottom line in a community with sub-metered utilities be helped? Well, I called the one person I knew would know; that was my father, Scott Bucheister. He is a salesman at Coastal Insulation and was recently certified by Earth Craft Virginia. He commented that “going green can have a direct impact for property manager’s finances by saving money on energy and maintenance costs.” Curious in what ways? Here are a few he mentioned:
Solar Lighting or CFL Bulbs:
The benefits of using solar lighting on an apartment property are abundant. First off, it has low energy costs. It has very little maintenance. And it comes from a renewable resource as it is powered by the sun. Another benefit is that solar lights continue working even if there has been a power outage. Because the energy isn’t coming off of an electrical grid, power outages make no difference. Installing solar lighting for your landscaping needs, wall lights, security lights, etc. around the apartment community will save money. Compact Fluorescent Light (CFL) bulbs will also prove beneficial to properties in common areas such as community centers, unit hallways, management and maintenance offices, etc.
Low Flow Water Devices:
Water and money can be saved by installing low-flow water devices around the apartment community. In community laundry mats, replace old washers with front-loading ENERGY-STAR washers that conserve water. In the community center install faucet aerators on your bathroom taps. Replace old toilets with new low-flow or ultra-low flow toilets or, in the kitchen, replace old dishwashers with ENERGY-STAR dishwashers that conserve water.
Xeriscaping & WeatherTrak Irrigation Systems:
Xeriscaping refers to landscaping and gardening in ways that reduce or eliminate the need for supplemental irrigation. The specific plants used in xeriscaping depend upon the climate. Some common plants used in Western xeriscaping are agave, cactus, lavender, juniper, sedum and thyme. Advantages of xeriscaping include lower water bills, less time and work needed for maintenance, and there is little or no lawn mowing (saves energy). Xeriscape plants, along with proper bed design, tends to take full advantage of rainfall and when water restrictions are implemented, xeriscape plants will tend to survive, while more traditional plants may be unable to adapt. “If you think about it, most apartment communities completely redo their landscaping every year with the flower beds, lawns, trees, etc. If they use native plants that are drought resistant they don’t have to replant every year to attract new renters,” said Mr. Bucheister. “In fact, I was so impressed with the idea of xeriscaping that I actually implemented this in my garden at home! It’s extremely convenient as I have little to no maintenance compared to beforehand.”
Besides xeriscaping, there are other irrigation systems that are environmentally friendly. While ordinary irrigation systems overwater your landscape, leaving you with high water bills, WeatherTRAK® smart irrigation systems help you save water, money and time by eliminating overwatering. Drawing on information delivered wirelessly from 40,000 weather stations, the irrigation is automatically scheduled based on individual landscaping needs and local weather conditions. And catching rainwater using a rain barrel or other rainwater harvesting system can be used to water outdoor plants.
Energy efficient appliances, windows and light bulbs in apartments tend to help out the renters, yes. They can also be a great selling point in convincing a prospective renter to live at a community. And in my opinion should be done by all apartment communities. However, in the current economic situation property managers should also incorporate environmentally friendly ideas that will help their bottom line as well. Do you agree?
Original article can be found at ForRent.com
Posted in Apartment Marketing, Building Green, Going Green, Green Apartments, Housing Market Facts, Market Analysis, Marketing Apartment, Marketing Apartments, Marketing Green Apartments, Multi-family Renting | 5 Comments »
Sunday, September 27th, 2009
I recently wrote an article highlighting some key points for lead generation online on ezines. The address is:
http://ezinearticles.com/?Online-Apartment-Leasing-Leads—How-to-Find-Them-and-How-to-Win-Them&id=2884453
You will find this article different because of the focus on what the process is in the prospect’s head while working with the Internet during the apartment search. I’d recommend checking out the UrbaneLab for some good ideas regarding how to further decipher this process. Their address is:
http://www.apartmentveteran.com/
Posted in Apartment Management, Apartment Marketing, Apartment Marketing Ideas, Apartment Marketing Support, Apartment Marketing Website, Apartment Rental Application, Find Good Tenants, Find Latino Residents, Find Renter, Find Renters, Find Tenant, Find a Tenant, Finding Good Tenants, Finding Renters, Finding Tenants, Get Good Tenants, Get More Renter Traffic, Get More Renters, Get More Tenants, Get Tenant, Get a Tenant, Getting Good Tenants, Getting Tenants, Hispanic Market, Hispanic Tenant Finding, Housing Demographics, Housing Market Facts, How to Find Renters, Increase Apartment Occupancy, Increasing Apartment Occupancy, Latino Prospects, Leasing Management, Leasing Support, Marketing Apartment, Marketing Apartments, Multi-family Renting, Obtain More Leases, Obtain More Renters, Obtain More Tenants, Online Property Management | 9 Comments »
Wednesday, September 23rd, 2009
Hey everyone, after reading several reports provided by the National Apartment Association and the National Multi-Housing Council, I have extracted some of the most valuable apartment marketing ideas and tips. They are listed in order of importance, and if done correctly will help you get more leads, double or triple applications, and significantly improve leasing success. I hope you enjoy!
- ALL marketing materials must have your main contact information (This means your online rental application and website address too! – see #2, #3): Let me explain this a bit further. Many people have the misconception that advertising and marketing are the same thing – they are not. It is true that successful marketing will pay huge dividends when advertising, but it is not the same thing. Marketing is the act of creating brand recognition and “buzz” about your company. So, when I say that all of your Marketing Materials must have your main contact information, it means that everything that you produce (news bulletins, surveys, signage, and of course your ads).
- You must have a strong Apartment Marketing Website: Your community website should be geared to both your current residents, while catering to new prospective residents. Here is a good example of an Apartment Marketing Website. Your website should have helpful information for your current residents, such as online rent-pay, resident work order request, community news, and a directory of local schools, services, shopping, recreation, etc. Most importantly your website should have well organized and direct sales information for your prospective residents. Floor plans, apartment amenities, discounts, maps/directions, and MOST essential every single page of your apartment marketing website must have a link to a web based rental application (see #3). Here is an example of an Online Rental Application.
A link to your Online Rental Application on every page of your Apartment Marketing Website and every single website advertisement: This point goes along with #1. An Online Rental Application will allow your prospective tenants to “contact” you and thus it is part of your contact information! All ads and other online marketing materials should include a link to your website AND a link to your online rental application. VERY IMPORTANT NOTE: If you have your own Online Rental Application, and it is not encrypted, you are liable! You are collecting sensitive renter information, and it is your job to keep that information SAFE!- Respond to prospective resident leads and Online Rental Applications within 60 minutes of being received: Think about your potential resident leads and rental applications as milk left out on the counter. You only have so much time before the milk is sour and can not be salvaged. In our personal experience, Online Rental Applications responded to within the hour they are received, close over 50% of the time if they qualify
- Re-adjust office hours: It is a wonder why apartment leasing offices are open during “regular business hours” – 8am-5pm, it just doesn’t make sense. Why is this? After 3 years of research (over 700 Online Rental Applications, and countless leads) and compiling data, we have found that over 50% of leads and Online Rental Applications are received after 5pm! So this means that all of those leads and rental applications are not being responded to within the 60 minute time frame. Also, many people chose to look for apartments after work, after 5pm, and if your not in your office, you are losing leases. The office hours we suggest are 9am-7pm.
I hope you enjoyed it,
Sergio Navarrete
Apartment Marketing by Occupancy100.com
Tags: Apartment Marekting Ideas, Apartment Marketing, Apartment Marketing Solutions, Apartment Marketing Tips
Posted in Apartment Marketing, Apartment Marketing Ideas, Apartment Marketing Support, Apartment Rental Application, Find Renters, Find Tenant, Finding Good Tenants, Finding Renters, Finding Tenants, Get More Renter Traffic, Get More Renters, Getting Good Tenants, Housing Market Facts, Increase Apartment Occupancy, Increasing Apartment Occupancy, Marketing Apartment, Marketing Apartments, Multi-family Renting, Online Property Management, Online Rental Application, Property Management | 5 Comments »
Tuesday, September 15th, 2009
Is your sign a differentiator for your apartment property? Are you showing photos and discussing the items that set you apart?
I know this is an area we’ve often failed to do as well as we should. If you would like more good insights to this visit Lisa Trosien’s Apartment Marketing Blog. She offers some great specific insights we can all take advantage of on this subject area.
For communities we serve, convenience is a differentiator. Our online application and other services make it easier for resident prospects to sign up and the results are dramatic. In one market, having a phone number only produces 20% of the total results that having a phone number and an online application will produce.
Posted in Apartment Marketing, Apartment Marketing Ideas, Apartment Marketing Support, Apartment Rental Application, Find Good Tenants, Find Renter, Find Renters, Find Tenant, Find a Tenant, Finding Good Tenants, Finding Renters, Finding Tenants, Get Good Tenants, Get More Renter Traffic, Get More Renters, Get More Tenants, Get Tenant, Get a Tenant, Getting Good Tenants, Getting Tenants, Help Rent Apartments, Help Renting Apartments, Housing Market Facts, How to Find Renters, Leasing Management | 8 Comments »
Monday, August 31st, 2009
Great Article by Garland Pollard at BlackCow Press
So you have an apartment to lease. Either a weekly lease, monthly or yearly. And you’ve done all the things, including newspaper, CraigsList, local apartment guide, even a few fliers to neighbors. And you still have some un-rented inventory.
What’s next?
Make sure your web site and total online presence is where it needs to be, from email to website to Google Adwords to Search Engine Optimization for Google, Bing and Yahoo. A few ideas:
- Make your photos real. So often, websites show canned or old photos, and have non-descriptive language. If you can’t afford a professional photographer, get out there with a camera yourself and take lots of creative angles. You can hundreds of photos with a digital camera; shoot away. Be creative. Yes, you want images that show the room, but you want the images to POP out at the reader.
- Show floor plans. Potential tenants want to imagine what they will be getting.
- Make sure the right numbers are on your website. Yes, you want the office number on the site, but do remember to keep the rest of the telephone numbers on your website. A few minutes delay might mean you miss out on a tenant.
- Make it Melrose Place: No, we aren’t saying that Heather Locklear will need to be there. Instead, what we mean is that you need to “brand” the name and place as a community and way of life. If your clientele is just out of college, you want to play up the social aspect. If it is mid-life folks, then there is another approach to take. Go around and talk to the people who have lived in the apartments the longest, and like it. They will give you the scoop on what makes your place unique. Remember, outside of the signage and the architecture, your “brand” is the people who live and work at your complex. Consider having a web-page where you only list former tenants and what they loved about the place. “I lived there in 1973. Gosh those were some great days at Piney Apartments!”
- Meet the staff: Do you have a lawn company or maintenance man? Show them on the site. Not only does it give them a boost, it tells the potential tenant that this complex is a place where the staff is valued. That message will translate to the potential tenant as this is a place that will take care of me.
- Talk to Realtors. Realtors who do relocations might be a good source of referrals.
- Use Google Adwords. With Adwords, you pay for clicks, not exposure. That means that your apartment community or resort gets exposure even if you don’t pay.
- Use lots of noun-based copy. Search engines can only find your information through words, and adjectives are not as important as nouns. So use lots of words and descriptions for your apartments. Don’t use lots of descriptive words. Instead, use facts, such as size, color and amenities. For instance, you would say “oleander-lined walks” rather than “pretty” walks, or you might say “brick-lined paths” rather than just nice landscaping. This might sound extreme, but you can even mention paint colors, flower beds and the like. Read our tips on Search Engine Basics for ideas.
- Have faith! While the economy is in an awful spot, everyone’s in this mess so just keep at it and you just might even build up a waiting list.
- Know your architecture: At some point, someone designed your apartment buildings with a vision, however modest. Make sure you know that. For instance, if it is a complex built in 1962 by a local architect or developer or contractor, mention that on the site. People have confidence in other people; you are trying to differentiate yourself and every tidbit of information helps.
- What are the benefits? Find benefits where you don’t think there are benefits: If you have shaded parking, that’s a benefit. If you have a pool, make sure that it is an”intimate” pool or a “jungle” pool or a pool with “dozens of deck chairs and card tables where residents play chess every Tuesday.”
- Take advantage of Social Media. You can spend a lot of time in social media sites like Twitter and Facebook, promoting your apartments. Sometimes it pays off, sometimes not. But even a little bit of effort helps to get search engines like Google and Bing to find your name, and associate your apartment name with keywords.
- In the neighborhood: Don’t be afraid of old fashioned shoe leather. Yes, the web is powerful. But make sure you make yourself known to other nearby apartment communities and businesses that are near to your apartments. They will certainly be able to refer people if they know of someone.
- Post the rules but be flexible: When new tenants are hard to find, you need to keep the ones you have. Better to train an old tenant to be a good tenant than to have to find new ones. That being said, a person who finds your apartment over the web wants to know some of the expectations. For instance, are guests quiet at the pool after 9 p.m., or is there a Friday night pool party? How many parking spaces?
- Make sure your site is running properly. Look at your site on different computers and browsers. Does it load quickly? Do you have analytic software installed so you know where your traffic originates and what they are looking for? Do you have all the pages up that you need?
Posted in Apartment Marketing, Apartment Marketing Ideas, Apartment Marketing Support, Apartment Tenant Qualification, Find Good Tenants, Find Latino Residents, Find Renter, Find Renters, Find Tenant, Find a Tenant, Finding Good Tenants, Finding Renters, Finding Tenants, Get Good Tenants, Get More Renter Traffic, Get More Renters, Get More Tenants, Get Tenant, Get a Tenant, Getting Good Tenants, Getting Tenants, Help Rent Apartments, Help Renting Apartments, Housing Market Facts, How to Find Renters, Increase Apartment Occupancy, Increasing Apartment Occupancy, Marketing Apartment, Marketing Apartments, Multi-family Renting, Obtain More Leases, Obtain More Renters, Obtain More Tenants, Online Rental Application, Property Management, Property Management Service, Property Management Services, Property Management Solution, Property Management Solutions, Receive More Renter Traffic, Receive More Renters, Receive More Tenants, Tenant Finding | 188 Comments »
Monday, August 24th, 2009
We’ve hit many times the fact that Hispanics are the fastest growing resident demographic. However, did you know that Hispanic Internet usage is growing 50% faster than the general market? Do you have a strategy for this market area?
If not, keep in mind that most Hispanic searches are in English. The fact is Hispanic marketing in fact any demographic marketing focus is a cultural item. For example are you aware that a Hispanic household is 3.5X more likely to respond to a direct mail item than a non-Hispanic Household. This is particularly important when you understand that they only receive 10% of the mail other households receive.
About 55% of Hispanics respond well to ads in Spanish. Also, Radio and television is generally the best mode of advertising based on selling results.
When you considers Hispanics are $860 billion dollar market segment, ignoring this segment is at your own risk. This will be an even greater fact as the segment is expected to grow to over $1 trillion by early in the coming decade.
Good sources for this post were:
MK Blog
The Latino Journal
Online Hispanic Trends
Posted in Apartment Investing, Apartment Management Service, Apartment Management Services, Apartment Marketing, Apartment Marketing Ideas, Apartment Marketing Support, Apartment Tenant Qualification, Find Good Tenants, Find Latino Residents, Find Renter, Find Renters, Find Tenant, Find a Tenant, Finding Good Tenants, Finding Renters, Finding Tenants, Get Good Tenants, Get More Renter Traffic, Get More Renters, Get More Tenants, Get Tenant, Get a Tenant, Getting Good Tenants, Getting Tenants, Help Rent Apartments, Help Renting Apartments, Hispanic Market, Hispanic Tenant Finding, Housing Demographics, Housing Market Facts, How to Find Renters, Increase Apartment Occupancy, Increasing Apartment Occupancy, Latino Prospects, Latino Renteres, Latino Renters, Leasing Support, Marketing Apartment, Marketing Apartments, Multi-family Renting, Obtain More Leases, Obtain More Renters, Obtain More Tenants, Online Property Management, Online Rental Application, Property Management, Property Management Service, Property Management Services, Property Management Solution, Property Management Solutions, Receive More Renter Traffic, Receive More Renters, Receive More Tenants, Tenant Acquisition, Tenant Finding, Tenant Getting, Tenant Placement Service, Tenant Placement Services, Tenant Screening, U.S. Housing | 19 Comments »
Sunday, August 16th, 2009
A Demographic Housing Seismic Shift
At apartmentmarketingsolutions.com, we’ve identified some key areas where properties can differentiate themselves. One of the least exploited is ethnic differentiation. Over the next decade this is an even more significant fact as more than 72% of new households will be minority according to the 2009 Joint Housing Study. This implies a seismic shift in the proportion rental homes for the nation. For the first time since records have begun U.S. homeownership is on track to move below the historic average of 62% toward a low 50% range (and this does not consider impact of the housing crisis driven recession on homeowner trends).
Since minorities have lower incomes and in general rent at a greater rate than whites. In fact, if we break this down further, U.S. census data shows that blacks rent at a greater than 50% rate compared to home ownership. This jumps to more than 60% for the Hispanic Latino population.
Where does this lead? It turns out that of new households, Hispanic Latinos are 36% (50% of the 72%) of the total. If we extrapolate from this point we know that of total household figures:
If this trend holds, homeownership will fall below 50% over the next decade or two a fact no study has explicitly recognized. Should this trend hold the course, besides indicating drastically reduced single family household growth there will be a equally large rise in multifamily housing requirements. Further, management companies that do not address winning larger portions of this demographic will struggle to maintain occupancy. Apartmentmarketingsolutions.com sees Spanish leasing and marketing tools as a critical step to address this trend. Further, apartmentmarketingsolutions.com believes that beyond the steps taken that research understanding these trends are key competitive differentiators.
Posted in Apartment Investing, Apartment Marketing, Find Good Tenants, Find Latino Residents, Find Renter, Find Renters, Find a Tenant, Get Good Tenants, Get More Renter Traffic, Get More Renters, Get More Tenants, Get a Tenant, Getting Tenants, Help Rent Apartments, Hispanic Market, Hispanic Tenant Finding, Housing Demographics, Housing Market Facts, Increase Apartment Occupancy, Increasing Apartment Occupancy, Latino Prospects, Tenant Acquisition, U.S. Housing | 15 Comments »
