Archive for the ‘Apartment Evaluation’ Category

High Density Renting

Monday, October 12th, 2009

The largest metropolitan areas in the U.S. have seen high density renting for sometime.  Many communities have taken steps to attempt to manage the issue.  However, in the final analysis if cost of living demands it then this will be a reality.

As apartment operators, why should we embrace this trend?

In the industry, we tend consider density related to tenant behavior issues.  This association is based on experience and should not be ignored.  How do we counter this?  Some ideas that stand out include:

  • Increased deposits based on density.
  • Processes to identify density violations and processes to bring the violating tenants into compliance.
  • Processes to better tenant and manage tenants for screening.  Perhaps additional charges for added parking needs are a good response.  Or, co-signature requirements on leases.

Ignoring the issues is not reasonable, but the economy  may have created a new reality that we can’t realistically ignore.

Great article by Tara Smiley – A new spin on child-proofing your sales techniques

Friday, October 9th, 2009

I admit it… I shamelessly took my children (4 year old twin girls) to shop one of my property’s competition this weekend.  I told them we were pretending to get a new house and that they needed to be mini-inspectors like their mom and check to see if the apartments were “good”.  In my kids’ minds, things are either “awesome”, “fine” or “crappy”  – just to pre-warn you.

Comp #1 featured a comparable rental price and quare footage, but horribly worn berber carpet that according to my oldest, looked like the “crappy sidewalk” by their favorite park.  This comment went unchallenged by the leasing agent.

Comp #2 featured a higher rent, less square footage, but big money amenities  on the property and in the unit itself.  The leasing agent completely neglected my kids on this tour, refused to ask their names and even told them “Now don’t touch anything, girls.”  My kids’ reaction “I don’t like her face.”

Comp #3 was beautiful.  Aggressively priced, good floorplan, great property and an excellent customer service standard.  Completely catered to the girls.  Right until we walked into the apt. that this leasing agent said “You guys are going to love it.  Plenty of room for Nada and Frankie {my girls’ stuffed panda and dalmation} to play!”  Nobody could get past the smell of mildew, damp, and obvious hidden water damage.  My youngest said the apartment smelled like poo.  At which point the leasing agent completely lost his cool and said “Sweetie, why don’t you just let me talk to your mommy.”

At this point you may be wondering why I blatantly used my children to evoke reactions in this shopping trip. The answer?  I seem to get the most candid and transparent reactions.  Yes, I used my children to see if the properties were “child proof” in their ability to cater to ALL their prospects, not just the ones with an active credit score.  And I would (and probably will) do it again.

And what did we learn?  Parents pay attention.  No different than speaking to just one member of the couple that walks thru the door.  Or refusing to acknowledge a pet that someone brings with them to the appointment.  If you want to sell, then sell to every aspect of your prospect.  You sell to their needs, wants, potential concerns, etc., so sell to their lifestyles, families, friends and whoever else joins them in their shopping.  If you don’t, you may just get the thumb’s down from two four year olds, whose final pronouncement was “Mumma, those places were crappy crap!”  Couldn’t have said it better.  Now if only they could type this blog themselves.

The original blog article can be found on the Multifamily Insiders Blog.

Deflation – Apartment Marketing and Operations

Saturday, October 3rd, 2009

Today, Bloomberg ran an article that states an expectation of deflationary pressure throughout 2010.  The principal driver behind this conclusion is the weakened employment environment throughout the United States.  As a results as owners and managers we have to consider how this effects are operations and asset choices.

From a leasing perspective, this is extends the pressure households are under to accept living situations that were not acceptable in the past.  Rebuilding America’s wealth means lower fixed cost choices for a large percentage of us.  Owners should be considering rental options that will reduce tenants total cost of living decisions.  Our affiliated properties have been developing fixed income solutions and solutions to increase the tenant density in our units taking advantage of our generally abundant parking, often good access to public transportation, and other factors supporting this.

From an operations perspective, we must be reviewing our labor costs and assure that we remain competitive.  Additionally, as a sector that is likely to  recover more quickly in this economy, we may have talent opportunities that don’t often exist.  Also, expect and pursue significant reductions in costs for supplies and contract services.

As potential property investors, good deals today must offer extremely strong fundamentals as market conditions may continue to erode property values over the next 24 months.  And, for properties already owned, lower leverage is the choice path.

Key Multifamily Property Due Diligence Items

Wednesday, September 9th, 2009

Multifamily property due diligence is a critical task that involves much more than simply checking the condition of the property and comparing local rents. If completed correctly, the process will provide the information needed to make a prudent purchase decision, to mitigate post purchase risk, and increase post purchase cash flow and profits.

Useful due diligence should provide information about the market, submarket, the property, the current tenants, and local demographics (considering future tenant make up potential).

Market

For the broad market, due diligence should provide:

  • Breakdown of employment including the major employers,
  • Broad demographic averages of:
  1. Race,
  2. Sex,
  3. Age, and
  4. Income,
  • Market growth over two decennials
  • Infrastructure factors
  • Entertainment
  • Identify property management companies active in the market, their fees, and their actual operations delivery.

Submarket

  • Major local employers;
  • Crime;
  • Schools (demographics, scores, news, condition of facilities);
  • Surrounding neighborhoods (reviewed and various  times of day and weekday and weekend);
  • Entertainment;
  • Shopping;
  • Restaurants;
  • Competing properties:
  1. Visit the competitors and collect their hours, rates, collateral, visit units, and identify amenities.
  2. Coorelate property age, rents and revenues
  3. Find out occupancies
  4. Observe the closes competitors at various times of day on a Thursday, Friday, and Saturday (principally to identify demographics and to verify occupancy claims and to correct occupancy assumption if observations illustrate different conditions); and
  • Infrastructure

Property

  • Punchlist by unit, building, common area facilities, streets and parking, lighting, landscaping, and a walkover of the grounds for drainage, fence conditions, retaining wall conditions, etc.
  • Plumbing review:
  1. Type of plumbing
  2. Waterheater conditions
  3. Metering
  4. Grounds leaks
  5. Other leakage and water damage issues
  • Electrical review
  1. Per unit amps
  2. Metering
  3. Aluminum or copper
  • Gas Review (if applicable) – Metering
  • Office review
  • Photos of all the above and photos that show:
  1. Highlights of units,
  2. Grounds highlights,
  3. Property highlights,
  4. Property “opportunities” (unused land or opportunity layouts)
  5. Current office highlight,
  6. Signage,
  7. Property issues and repair requirements with clear association to notes

Tenants

  • Review the rent roll and identify delinquent rent by unit.
  • Review rent roll versus received revenue
  • Past tenant issues
  • Inspection of property conditions and tenant activity for all units on a Thursday, Friday, and Saturday including review of mid morning, mid afternoon, early  evening, and late evening (9pm or later).  Issues should be tied as closely to specific units as possible.
  • A sex offenders search on the property and surrounding addresses
  • Auto conditions in the parking lots
  • Observations about ethnicity, age, race, and employment from inspections, the rent roll, and discussion with the property manager

Local Demographics (Property Zipcode)

  • Age,
  • Sex,
  • Income, and
  • Race

These items should be reduced to a report that identifies information in a format that:

  • Identifies issues and mitigation suggestions for physical factors,
  • Identifies revenue expectations as is and opportunities,
  • Provides the information to provide a rent up plan based on the buyer’s intended operation and/or improvement of the property

With these items in hand, the new purchaser is positioned to operationally and financially minimize risk and to maximize their expected return.

Good luck and good buying.